Red Poinsettia Hurricane Candle holder with Red and White Buffalo Check Ribbon

At Holiday Tree, we are committed to ensuring your satisfaction with every purchase. Our refund policy is designed to be transparent, fair, and customer-centric.

30-Day Return Window:

• You have 30 days from the date of purchase or up to 5 days before the holiday deadline, whichever comes first to initiate a return.

Conditions for a Refund:

• The item must be unused, in its original packaging, and in the same condition as received.
• Returns must be accompanied by proof of purchase.

How to Initiate a Return:

1. Contact our customer service at contact@holidaytree.com customer service email to notify us of the return.
2. Ship the item back to us, including the proof of purchase.

Refund Process:

• Once we receive the returned item, we will inspect it and process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.

Exclusions:

• Certain items such as clearance products are not be eligible for a refund, return or exchange. These will be clearly specified at the time of purchase.
• A restocking fee of 25% applies to returned items.

Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer service team at contact@holidaytree.com

Thank you for choosing Holiday Tree. Your satisfaction is our priority.