Refund policy

Refund Policy

Returns: For your convenience, you can return an item 30 days from moment of purchase up to 5 days before the holiday deadline, whichever comes first. If 30 days have gone by since your purchase and it is after the holiday deadline, unfortunately, we can’t offer you a refund or exchange.

Damaged items due to improper care or use, and items for which a return or exchange has not been authorized are not eligible for return. Items must also be in the original packaging. Please note that we reserve the right to reject items that are ineligible for return or exchange, and/or assess additional return fees for any items including those that incur damage when not returned in their original shipping boxes or other boxes suitable for shipment. Please contact us for assistance in returning or exchanging any items.

Return Processing: Once the item has been shipped back to us, we will process your refund less any applicable shipping label fees. For your convenience, we provide pre-paid return shipping labels for a fee of $25 per tree box and $10 per box for all other products. However, please note that the return fee for certain oversized items may not cover all return shipping costs.

Exclusions:

• Certain items such as clearance products are not be eligible for a refund, return or exchange. These will be clearly specified at the time of purchase.
• A restocking fee of 25% applies to returned items.

Exchange Policy: We only replace items if they are defective or damaged. If you wish to make changes to your order after it has been placed, you have the option to cancel the order before it is shipped and place another order. This allows you to adjust your selections as needed.

To complete your return, we require a receipt or proof of purchase.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@holidaytree.com.

Shipping: To return your product, you should mail your product to: Holiday Tree, 731 SILVERADO TRL, Rosenberg - TX - 77471  United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.